The Perks of Working at a “Happy” BPO Company

There is a famous quote that says people who find jobs they enjoy doing will never have to work a day in their life.

Indeed, many employees see themselves staying loyal to companies that provide real satisfaction. That is why progressive companies are putting more premium on cultivating a happy working environment.

But keeping employees happy isn’t a simple one-shot, “just pay them high” deal. Many elements are at play to create a conducive office ambience that attract and retain excellent talents.

That is why, ever since I put up my own company, I have always envisioned to make my employees feel what I want to feel when I was one. A happy, encouraging, and enticing working environment.

One company that has successfully integrated employee satisfaction in its corporate culture is premium boutique BPO company TDCX (PH) Inc.

A consistent best employer awardee, it has reported a low attrition rate of 2-4 percent
last year and has reaped accolades such as “Best Companies to Work for in Asia 2019”
and “Gold for best contact center above 100 seats in Singapore" by Asia Recruitment Awards conferred in Singapore, among other numerous citations.

HAPPY COMPANY, HAPPY EMPLOYEES

So how is it like working for a happy BPO company?
For sure, its employees don’t dread Mondays. Happy employees look forward to going to work so they can make valuable contributions to the company. They perceive their jobs on a more positive light and consider them as a rewarding career.

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TDCX (PH) Inc. senior trainer Jerold Jaranilla for one, describe his job as “not like work.”
“I start my day with our free coffee to get me going. And then I put my trainer hat on and share to my trainees everything that they need to know to save the day of their customers. It just doesn’t feel like you’re working in an office here,” he shared.

That perception can be largely credited to the homey yet modern office setting that greet him and his colleagues each day. TDCX (PH) Inc. veers away from the traditional cube farms dominating the entire office space. Instead the interiors were designed to engage the senses and create memorable experiences for the employees.

The play of light, space and colors were intended to encourage sporadic breaks from work or support socializing among co-workers. Carefully selected furniture and aesthetic elements accord a relaxed environment for open communication and collaboration, as well as space to concentrate and be productive.

Jaranilla affirms, “Every section, every corner of every TDCX (PH) Inc. site is truly amazing. It’s modern, it’s unique, it’s comfortable, and most importantly it’s Instagrammable.”

MORE THAN HIGHER INCOME

TDCX (PH) Inc. prides itself for offering a competitive compensation and remuneration package which is 20% higher than the other players in the industry, based on several benchmarking studies.

But with majority of its workforce belonging to the generation that blurs the boundary between work and personal life, it doesn’t limit itself to fat paychecks to entice highly-skilled employees and guarantee retention.

At TDCX (PH) Inc., there is a prevailing office culture that enable employees to pursue a more balanced lifestyle and one that supports a sense of belongingness and meaning among its workforce. On top of that, they also enjoy a top-drawer healthcare plan, opportunities for learning and a variety of employee engagement activities such as contests and raffles.

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“It has been doing an excellent job in promoting work-life balance and in making sure that everyone is truly happier. We value relationships. We genuinely care for each other and we are committed in working hard to make everyone successful,” reveals Jaranilla.

It is no wonder that there is a widespread upbeat vibe among TDCX (PH) Inc. employees. This eventually inspired the management to coin and imbibe the office mantra “Be Happier.”

“Be happier” does not only serve as a battle cry to celebrate achievements and good times, but it is also a beacon that spurs everyone to achieve their goals…to push through despite the challenges.

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As explained by Jaranilla, “Every time I feel pressured, I always remind myself why I wanted to be here in the first place and that’s what keeps me going.”

Jaranilla has been with the company since its inception four years ago. He is proud to be part of the pioneer wave and thankful for the opportunities for career and personal growth that the company has offered.

More information on TDCX (PH) Inc. and on its “Be Happier” programs is available at
https://www.facebook.com/tdcx.philippines/. To join TDCX (PH) Inc. or learn about career
opportunities, contact tdcx.com/careers or (02) 8862-9500. ###

A job that doesn’t feel like work is how Jerold describes being part of TDCX (PH) Inc.’s team.

A culture that supports a sense of belongingness is one of TDCX (PH) Inc.’s core distinctions among other BPO companies

I have never worked in a BPO Company, but I am so inspired to share these to  you to let you know how it’s like to work in companies like TDCX (PH) Inc.  and to encourage everyone, employee or business owner, to take cue on how to create a flourishing ‘home’ at the workplace.

 

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Hops & Brews in Makati is Your New After Work Chill Place

Remembering my time back in our Makati office, when I had to print lots of sales kits, that I could almost pull out an all-nighter on my work shifts, I suddenly thought I haven’t really had much time to order good food while I was at work. Or even after work.

A hard day’s labor often ends up in an empty-bellied workaholic girl who succumbs to sleep when she comes home. Just because, she doesn’t know where to go after. :/

Looking back, if I can just tell her, “Hey! There’s a good resto down the block, and if you can just finish everything on time, you might even have a chance to score good food while listening to their acoustics!”

I may not work in Makati anymore, but it’s a relief to know that good food is literally just some minutes away from the office;  or if you’re lucky based on your office’s location, probably only seconds.

Want to know what I’m talking about? Just keep on reading!

 

I recently discovered this up and coming cafe bar in Makati, and I am sooo stoked!

One of the founders of Hops & Brews is actually an attendee of  my Search Engine Optimization talk. I know, the wonders of events and learning!

I was so happy I got to meet her, and share insights about marketing, social media, and business!

The other day, I was fortunate enough to try some of their best-sellers and here is what I have to say!

Fish and Shrimps Nasi Goreng

I got so kilig when I read “Nasi Goreng”.

When I was in Malaysia, all menus have them! Nasi is rice, while Goreng is fried. It’s like their most basic dish, and restaurants play with the add-ons, like beef, chicken or whatever the kitchen has. It depends on how they get creative.

I literally squealed when I read it, so I asked the waiter to serve us this dish because I got so curious how they will manipulate the flavors. Although I know it’s going to be spicy,  I just braced myself and had my water gallons at the ready.

Surprisingly, the spice was just right. Something I can handle, and the flavors were just bursting everywhere. Even without the fish and shrimps, the rice itself can stand alone as a meal, so I highly recommend you try this one!

Chicken Karaage

The flavor was strong, yet gentle to munch. I had a very good time eating this dish, because I never need rice to feel busog with it.

The crunch was just right, and I like how freshly made it was. The sauce was good too, although I prefer eating it without it.

I like dry things! Hehe :))

The Buddha Bowl

This surprised me. I was just expecting a lot of greens to this salad, but the meat strips proved a fine addition to it.

It felt more like a meal than a salad to me. I love how the flavor of each ingredient is also  subtle enough to complement and produce a different kind of taste with the mixture of all the involved spices.

I recommend you to visit Hops and Brews, especially on their acoustic nights, which varies between Tuesday, Wednesdays, and Thursdays! They operate from 10:00 AM to 2:00 AM.

Visit them at: G/F of I’M Hotel 7862 Makati Avenue, Poblacion Makati 1210

Contact Number: 0916 785 0568
I will be holding one of my talks here soooooon! 😀
So I’ll see you here one of these days, yeah?
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